Infrastructure Operations

NXme provides a full range of managed services for your on-premises and cloud infrastructure.

NXme has experience in guaranteeing continuous operations of our clients’ critical systems and infrastructure since 1998, for both demanding governmental and private sector organizations. We are a reliable yet agile partner following industry best practices with unique background and skillset:

• We leverage our long experience with cloud infrastructures and open source systems to minimize lead times for incident handling and optimize new initiatives rollout
• We are constantly developing our work practices and tools, e.g. by utilizing automation scripts and leveraging automation APIs provided by the cloud service providers for quick service provisioning and reducing slow/error-prone manual work
• We utilize tools and processes based on industry’s best practices, ITIL-style, but adjusted to the agility required by modern organizations, especially keeping in mind the criticality, defined SLAs and continuity of the services in the service catalogue
• We keep our personnel knowhow and expertise up-to-date by continuous internal training and using internal collaboration systems to share the knowledge and experiences within the NXme pool of expert resources
• We provide the required resources to achieve the targeted SLA, e.g. 24×7 support for business continuity and initiatives
• We are a flexible partner and able to pull in more resources and expertise for ad-hoc projects as is needed

Network Operations and Support:

• Coordination and planning with business owners and providing consultancy on best fit and best practices solution to achieve no-single point of failure and fair throughput to meet the required SLAs
• Maintaining the connectivity between various infrastructure segments (cloud, on-premise data centers, remote branches, third party vendors/providers)
• Service performance and availability monitoring and reporting
• Troubleshooting and incident handling, including escalations
• Redesign for upgrades, and migrations of the infrastructure’s communication links, devices and topology
• New service provisioning, and obsolete service decommissioning
• Keep layered approach using MoHo’s stateful firewalls for traffic control and defense in depth

Server Operations and Support:

• Coordination and planning with business and application/service owners and providing consultancy on best fit, most cost-effective and best practices solutions (criticality, security, scalability, resiliency, current and forecasted resources)
• Managing the provision and operation for infrastructure servers including physical and virtual servers
• Security hardening improving security for software, hardware, physical and logical architectures
• Inventory management for infrastructure IT assets needed for the services in the service catalogue
• Server monitoring (network reachability and response, OS level KPI monitoring such as CPU, memory, storage, application level monitoring such as end-to-end service level availability, response time and security)
• Availability management (OS image backups, configuration backups, database and user file backups, disaster recovery, storage infrastructure)

To find out more about NXme’s Infrastructure Operations Services, fill in a contact form or contact us directly:

Read More:

NXme Infrastructure Monitoring Services
NXme Managed Security Operations Center Services